What are your customer support hours?

We love hearing from our customers!

Our amazing and dedicated team of customer care agents is available Monday through Friday from 9 a.m. until 5 p.m. Central Time. If you contact us outside of those hours, we will respond during the next business day.

    You can reach out to us via the channels below:

    Our customers are busy students and teachers. We offer many easy online options to reach us so that we can respond to you faster and more efficiently. 

    Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets and chat transcripts so you won't have to repeat questions. It's also an easy way for you to send us screenshots so we can better troubleshoot your account.

    If you have a question or a concern, please call us text us or send us an email at helpdesk@240tutoring.com. Please include the email address associated with your account so we can pull up your information.

    If you are seeing an error message, it often helps if you include a screenshot of what you are seeing with your email so we can better determine how to resolve the error.