We love hearing from our customers!
Our amazing and dedicated team of customer care agents are available online Monday through Friday from 9 a.m. until 5 p.m. Central Time. If you contact us outside of those hours, we will respond during the next business day.
You can reach out to us via the channels below:
- Sending an email to email@example.com.
- Contacting us through Facebook messenger: https://www.facebook.com/240tutoring/
- Submitting a ticket after hours via our contact us form: https://answers.240tutoring.com/kb-tickets/new
- Submitting a ticket through our 240 Tutoring bot in the bottom right corner of our site.
By offering these easy online options to reach us, we can respond to you faster and more efficiently without ever having to put you on hold. Our customers are busy students and teachers and nobody wants to spend hours on hold or have missed phone calls eating up their valuable time.
Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets and chat transcripts so you won't have to repeat questions. It's also an easy way for you to send us screenshots so we can better troubleshoot your account.
If you have a question or a concern, please send us an email to firstname.lastname@example.org. Please include the email address associated with your account so we can pull up your information.
If you are seeing an error message, it often helps if you include a screenshot of what you are seeing with your email so we can better determine how to resolve the error.