How do I reset or remove a study guide?

How To Reset Your Study Guide

If you want to reset or restart your study guide, this article outlines the process, implications, and steps involved in removing and starting over with your study guide.

We’ve made an exciting upgrade to our reset process 🎉
You can now hit the reset button on your own study guide!

Here’s the twist:

- If you’re on a standard subscription: You’re in control—you can reset your own study guide.

- If your account is tied to an organization: Our support team handles the reset. Just send a quick message to customer support, and we’ll take care of it for you.

How to Reset Your Study Guide (standard subscription)

Ready for a fresh start? If you’re on a standard subscription, you’re in the driver’s seat—you can reset your own study guide.

Here’s how to do it:

1. Complete Practice Tests: First, finish all three practice tests. That’s your all-access pass to the reset button.
2. Download Reports: Before you hit reset, grab any reports or certificates you might want later—once you clear things out, they’re gone for good.
3. Reset Progress: Click on your study guide. On the left-hand side, you’ll see a “Reset Progress” button. Click it, confirm, and your progress will be cleared, allowing you to start from the beginning.

For Accounts Tied to an Organization

If your account is linked to an organization, our customer support team will handle the reset for you. However, if your account is connected to one of the organizations below, reach out directly to your program advisor or education coordinator—they’re your go-to for requesting a reset:

• Education Career Alternatives Program: ECAP Inc.
• Stephen F. Austin State University
• Tarleton State University
• Teachworthy

For all other organizations, our support team is ready to help—send an email to helpdesk@240tutoring.com, and we’ll reset your study guide for you.

Key Points Before Resetting:

• Permanent Deletion: When you reset, all of your progress and related reports are permanently cleared. If you think you might need any reports or certificates later, be sure to download them before you move forward.
• Re-Enrollment Option: After your study guide is removed, you can jump back in anytime by re-enrolling in the same guide from the “Courses” tab in your account.
• No Billing Impact: Resetting or removing a study guide won’t affect your subscription or billing. You’ll still have full access to your account and all available features for the length of your subscription.

How to Remove and Restart a Study Guide

If your account is tied to an organization and you’re ready for a clean slate, here’s how to give your study guide a fresh start:

1. Download Reports: Before you say goodbye, download any reports or certificates you might want later—once the guide is gone, these can’t be recovered.
2. Contact Support: Send a quick email to our support team at helpdesk@240tutoring.com and let us know which study guide you’d like removed.
3. Confirm Removal: Our team will ask you to confirm the removal. Heads up: this step is permanent—once it’s removed, there’s no undo button.
4. Re-Enroll in Your Study Guide: Want to jump back in? After removal, head to the “Courses” tab in your account and re-enroll in the study guide to start fresh.

FAQs

Can I Reset a Study Guide Before Completing All Three Practice Tests?

Think of the reset button as a reward for finishing the race 🏁—you’ll see it only after you’ve completed all three practice tests. If you need a reset before then, reach out to our customer support team, and we’ll be happy to help.

Will Removing One Study Guide Remove All Others?

No, removing a specific guide—like “ELAR”—won’t affect any of your other courses or materials. Only the guide you select will be removed from your dashboard.

Can I Remove a Study Guide Without Customer Support?

At the moment, study guide removals are still handled by our team. The only way to remove a guide from your account is to contact our customer support team, and we’ll take care of it for you.

Can I Reset Just a Quiz or Practice Test?

We don’t currently offer a “reset quiz/practice test” option. When you reset, you reset the entire study guide, which means working through the modules again to reach the practice tests. The upside: you’ll get an extra round of review!

I Already Passed My Test and Don’t Need The Study Guide Anymore, So How Can I Remove It?

First of all, congratulations—that’s a big win! 🎉 If you’d like to tidy up your dashboard and remove any study guides you no longer need, just contact our customer support team, and we’ll remove them from your enrollments.

How Do I Contact Support?

Need a reset, removal, or fresh start for your study guide? Send us an email at helpdesk@240tutoring.com with the guide you’d like reset or removed, and our support team will take it from there so you can get back to studying.