We're so sorry to hear about your recent testing attempt. We understand how frustrating that can be, and we want you to know we're here to support you.
Please email a copy of your official score report to helpdesk@240tutoring.com. After we receive it, we will review your account to determine eligibility and issue a refund if you qualify.
The 240 Tutoring Guarantee
Any 240 Tutoring customer who scores 90% or higher on a Practice Test at the end of the study guide and fails their exam is eligible for a refund of up to two monthly subscription payments. This only applies to teacher certification exams taken through official state testing providers (such as Pearson or ETS) and does not apply to exams administered by Educational Preparation Programs (EPPs), universities, or other organizations.
The refund amount is calculated based on the number of study guides completed with a score of 90% or higher on the practice test.
For example, if a customer enrolls in three study guides and scores 90% on two of them but fails one of those exams, they will receive a refund of half their payment, up to a maximum refund benefit of two full subscription months, depending on their subscription duration.
The 240 Tutoring Guarantee will be calculated based only on subscription payments made prior to the customer’s failed exam attempt.
To be eligible for a refund, you must:
- Earn 90% on the Practice Test in the study guide. This must be achieved prior to taking the exam.
- Take the exam within 30 days of the end of the 240 Tutoring study guide subscription. If your subscription ends on January 1, you must take the test within 30 days after that date to qualify for a refund.
- Provide a copy of the official score report to 240 Tutoring. This score report must be free of tampering, and both first and last names must match the name on the 240 Tutoring account. 240 Tutoring reserves the right to request a paper copy of the score report for verification.
- Request a refund within three months of the failed exam attempt.
Once the refund is issued, all progress and reports associated with that study guide will be permanently deleted. This information cannot be recovered.
*Processing your guarantee request does not cancel your subscription. If you have completed your preparation and would like your subscription canceled, please let us know!
If you have more questions about our 240 Tutoring Guarantee, you can find the information here: https://www.240tutoring.com/terms-of-use-agreement/